Terms and Conditions

The information intended for customers and these General Terms and Conditions apply to all orders transmitted through the website. Sending an order implies acceptance of these general terms and conditions. These conditions of sale may be modified at any time by the operator of this website, at their discretion, without the need to provide any notice to users of the site. Any changes made will be effective from the date of publication on the site and will apply only to sales concluded from that date.

The website intended for the production and sale of articles via the internet is managed by the company TEX ITALY SRL with registered office in Circov Clodia 163/171 00195 ROME, VAT number 01877120434. Purchases of products made through the site will see the TEX company as parts ITALY SRL as a seller and the person who purchases one or more products for purposes related to his own commercial, craft or professional activity, as a buyer. Seller and Consumer will hereinafter be collectively referred to as the “parties”.
Any communication from the consumer connected and / or correlated to the purchase of the products, including any reports, complaints, requests concerning the purchase and / or delivery of the products, must be sent to the seller at the addresses and in the manner indicated on the site and to the e-mail address:. The sales contract concluded between the seller and the buyer will be governed by Italian law. Simultaneously with the transmission of the purchase order, the consumer accepts that the confirmation of the information relating to the order placed and these general conditions of sale are sent by e-mail to the address declared by the same during registration on the site or during the process of purchase. In order to make purchases through the site, the consumer must register. Any costs for internet connection to the site, including telephone costs, are the sole responsibility of the consumer, according to the rates applied by the operator selected by the consumer.

The products are sold with the characteristics described on the site and according to the general conditions of sale published on the site at the time the order is placed by the consumer, with the exclusion of any other condition or term. Prices, products for sale on the site and / or their characteristics are subject to change without notice, before sending the purchase order, the consumer is invited to check the final sale price.

The purchase order transmitted through the site has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself and which the consumer, by transmitting the order to the seller, is required to accept in full and without reservation.

The products presented on the site can be purchased by selecting the products of interest and placing them in the appropriate virtual shopping cart. Once the selection of products has been completed, the consumer will be asked to provide their data in order to complete the order and allow the completion of the contract to complete the purchase of those placed in the cart. The buyer will see a summary of the order to be executed, of which he can modify the contents: therefore the buyer, after careful reading, must expressly approve these general conditions of sale, by means of the appropriate check-box. on the site and finally, through the complete order button, the buyer will be asked to confirm his order, which will then be definitively sent to the seller and will produce the effects referred to in the previous art. 3 of this contract. The buyer will also be asked to choose the shipping method and the payment method from those available.

The site indicates the availability of the products and their delivery times, however this information is to be considered purely indicative and not binding for the seller. The seller undertakes to do everything in his power in order to comply with the delivery times indicated on the site. In case of non-execution of the order by the seller, due to the unavailability, even temporary, of the product, the seller will refund any sums already paid by the buyer for the payment of the product. The shipment of the products ordered by the buyer will take place in the manner selected by the buyer from those available and indicated on the site at the time of placing the order. The buyer undertakes to promptly check and as soon as possible that the delivery includes all and only the products purchased and to promptly inform the seller of any defect in the products received or of their discrepancy with the order placed, according to the procedure referred to in the following art. 10 of these general conditions of sale. Failing this, the products will be considered accepted. Should the packaging or wrapping of the products ordered by the buyer arrive at their destination clearly damaged, the buyer must refuse delivery by the carrier / shipper or accept delivery “subject to”.

The price of the products is that indicated on the site at the same time as the order is sent by the buyer. Prices include standard packaging costs, VAT and any indirect taxes (if applicable), while they do not include shipping costs which are calculated before the order confirmation sent by the seller to the buyer and which the buyer undertakes. to pay to the seller in addition to the price indicated on the site.
If the products are to be delivered to a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax that the buyer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered. The purchaser is solely responsible for any additional costs, charges, taxes and / or duties that a given country may apply, for whatever reason, to the products ordered on the basis of these general conditions of sale. The buyer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous points at the time of sending an order to the seller, cannot constitute grounds for termination of this contract and that it will not be able to no way to charge the aforementioned charges to the seller.

The buyer expressly accepts that the execution of the contract by the seller will begin when the price of the purchased product (s) is credited to the seller’s current account. Payment can be made by credit card via PayPal, or bank transfer. The seller may allow additional payment methods, indicating them in the payments section of the site. If the payment is made by credit card, the buyer will be transferred to a secure Paypal site. The transmitted data will be sent in protected mode and are not accessible even for the seller. If the payment is made by bank transfer in favor of the seller, the buyer must indicate the “Swift” and “IBAN” codes shown in the order confirmation, as well as the order number. The seller will promptly send to the buyer, if required by applicable law, the tax receipt relating to the purchase made attached in paper format to the products purchased.

The seller guarantees the buyer that all products will be free from design and material defects (not flawed) and conform to the descriptions published on the site. The application of any warranty is excluded in case of non-compliant use of the product and the instructions / warnings provided by the seller, or reported in the reference illustrative documentation, tags or labels. The buyer has the duty to report any defects and non-conformities by sending an email to customer service (at the following e-mail address: info@texcontract.it) indicating the type of defect and / or non-conformity found.
Following receipt of the email, the seller will evaluate the defects and non-conformities reported by the buyer through the assistance service and, after having carried out the relative checks, will decide whether to authorize the return of the products by providing the buyer with a reply, containing the “Return code”, via e-mail to the address provided by the latter during the registration process on the site or when transmitting the order.
The authorization to return the products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The (faulty) products which the seller has authorized the return must be returned to the buyer, together with a copy of the return authorization notice bearing the “return code” within 30 (thirty) days of reporting the defect or non-compliance . If the seller is required to reimburse the buyer for the price paid, the refund will be made either by the same means of payment used by the buyer when purchasing the product or by bank transfer. It will be the buyer’s responsibility to communicate to the seller, again by e-mail to the address, the bank details to make the transfer in his favor and to ensure that the seller is put in a position to be able to return the amount due.

As for any damage caused by product defects, the seller, in the capacity of distributor of the products through the site, is free from any liability, none excluded and / or excepted, indicating the name of the relevant product manufacturer.

The exchange of goods can be made with any item of the same cost as the one purchased.
The deadline for requesting the right of withdrawal or exchange of goods is working days from the date of receipt of the product. The assistance service will provide a refund within 30 calendar days in the event of withdrawal or the shipment of the new replacement product in the event of a change of goods. It is necessary that the package, received by the after-sales service, with the returned goods is completely intact in the original packaging and that the purchase receipt is inserted inside the box itself. It is recommended to insert a sheet inside the package / package indicating all the data necessary for the refund or exchange of goods, including identification and contact details. In any case, the shipping for the return of the products is always charged to the customer. Any shipment of the new product in the event of an exchange is always the responsibility of the company.

In order to proceed with the forwarding of the order and therefore the conclusion of this contract, some personal data from the buyer are requested through the site. The buyer acknowledges that the personal data provided will be recorded and used by the seller – in accordance with and in compliance with the legislation referred to in Italian law Legislative Decree no. 196/2003 and subsequent amendments regarding privacy – to execute each purchase made through the site and, subject to your consent, for any further activities as indicated in the specific privacy policy provided to the buyer through the site at the time of ‘order. The buyer declares and guarantees that the data provided to the seller during the purchase process are correct and truthful. For any further information on how to process the buyer’s personal data, you can access the Privacy or privacy policy section of the site.

Although the seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the internet, the seller cannot guarantee that the information or data displayed by the buyer on the site cannot be accessed or viewed by unauthorized third parties. With regard to data relating to payments by credit card, the seller uses the services of the Paypal company which adopts technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.

Each sales contract concluded in accordance with these general conditions of sale will be governed and interpreted in accordance with Italian law. In any case, any rights attributed to consumers by mandatory provisions of law in force in the State of the latter will be reserved. The Court of Italy will have exclusive jurisdiction for any dispute, unless this provision is not applied due to mandatory laws in force in the buyer’s country of residence.

Open chat